Terms of Service
1. Introduction
Welcome to our online store, offering frozen food with categories such as ready-to-heat and ready-to-cook meals. By accessing or using our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our services.
2. Eligibility
By using our services, you confirm that you are at least 18 years old, or that you have the consent of a parent or legal guardian to use our services. You also agree to provide accurate and complete information when creating an account or placing an order.
3. Services Provided
We provide an online platform for ordering frozen food, including delivery to your home. The availability of products and delivery services may vary based on your location.
4. User Accounts
Account Creation
You may need to create an account to access certain features of our platform. You are responsible for maintaining the confidentiality of your account information.
Account Responsibility
You agree to accept responsibility for all activities that occur under your account. Notify us immediately of any unauthorized use.
5. Orders and Payments
Placing Orders
Once you place an order, you will receive a confirmation. This confirmation does not guarantee the availability of products, as some items may be out of stock.
Payment
All payments must be completed at the time of purchase. We accept various payment methods, including credit/debit cards and online payment systems.
Cancellations and Refunds
- Orders may be canceled before they are prepared for delivery.
- Refunds are subject to our refund policy, which may vary based on the circumstances.
Delivery
Delivery times are estimates and may vary. We are not responsible for delays caused by external factors beyond our control.
6. Product Information
We strive to provide accurate descriptions of all products. However, slight variations in product appearance (such as packaging) may occur. It is your responsibility to review product details, including ingredients and storage instructions, before placing an order.
7. Prohibited Activities
You agree not to:
- Use the platform for illegal purposes.
- Attempt to reverse-engineer or disrupt the platform’s functionality.
- Misuse the platform by submitting false or misleading information.
- Engage in activities that harm the reputation or operation of the platform.
8. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the platform.
We are not responsible for any harm caused by the improper storage or preparation of food products after delivery.
9. Intellectual Property
All content on the platform, including logos, text, images, and software, is our intellectual property or the property of our licensors. You may not reproduce, distribute, or use any content without prior written permission.
10. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the practices, content, or policies of these third parties.
11. Termination
We reserve the right to terminate or suspend your account and access to the platform at our sole discretion, without notice, if you violate these terms.
12. Changes to Terms
We may update these Terms of Service from time to time. Any changes will be effective upon posting on our platform. Your continued use of the platform after changes constitutes acceptance of the updated terms.
13. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which our business operates.
14. Contact Us
If you have any questions about these Terms of Service, please contact us via email or phone.