1. Who We Are

Our website address is: https://tenderfrozen.com. We are dedicated to providing premium homemade, ready-to-cook, and ready-to-heat luxury meals directly to your door.

2. What Personal Data We Collect and Why We Collect It

To provide you with the best experience and fulfill your orders, we collect the following information:

• Order Information: When you place an order, we collect your name, billing address, delivery address, email address, and phone number. This is necessary to process your order, deliver your food, and communicate with you regarding your delivery.
• Account Information: If you choose to create an account, we store your username, password, and order history to make future checkouts faster and more convenient.
• Device & Technical Data: We collect your IP address and browser user agent string to help with spam detection, prevent fraud, and improve our website’s security.

3. Cookies

Our website uses cookies to enhance your browsing experience:

• Shopping Cart: We use cookies to keep track of the items in your cart while you browse our menu.
• Account Login: If you log in to our site, we set up cookies to save your login information and screen display choices. Login cookies last for two days. If you select “Remember Me”, your login will persist for two weeks.

4. Who We Share Your Data With

We value your privacy and do not sell your personal data to anyone. We only share essential information with trusted third parties necessary to operate our business and fulfill your orders, including:

• Delivery Partners: We share your name, phone number, and delivery address with our drivers or third-party shipping companies to ensure your food reaches you promptly.
• Payment Processors: If you choose to pay online, your payment details are processed securely by our certified payment gateway partners. We do not store your full credit card information on our servers.

5. How Long We Retain Your Data

• Customer Accounts: For users that register on our website, we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
• Order Records: We retain order information (such as items purchased, total amount, and delivery details) for administrative, legal, and tax purposes.

6. What Rights You Have Over Your Data

If you have an account on this site or have placed orders, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold. Please note that this does not include any data we are obliged to keep for administrative, legal, or security purposes.

7. Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us:

• Email: Tenderfrozen@gmail.com
• Phone: 01280188888
• Address: 100 Marghany St.